Handmade Clog Return & Exchange Policy

At Handmade Clog, we are dedicated to crafting footwear of exceptional quality and comfort. We stand behind every pair of authentic, handcrafted clogs we sell on handmadeclog.com. Your complete satisfaction is our top priority. This Return & Exchange Policy outlines the guidelines to ensure a smooth and fair process for you, our valued customer.

Our Commitment to Quality & Fit
We understand that purchasing footwear online comes with the challenge of ensuring the perfect fit. To assist you, we provide a detailed sizing guide on every product page and recommend reviewing it carefully before ordering. Our clogs are constructed using traditional methods with natural materials like wood and leather, which contribute to their unique character, durability, and the way they mold to your feet over time.

Policy Overview: Returns, Exchanges, and Refunds
We accept returns and exchanges for items that are in new, unworn, and resalable condition, with all original tags attached and packaging intact. To be eligible, the return or exchange request must be initiated within a specified period from the date you receive your order (typically 30 days, but please refer to the current policy period on our website for the exact timeframe). This policy is designed for items purchased directly from handmadeclog.com.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Please log into your account on handmadeclog.com and navigate to your order history to start the process. If you checked out as a guest, you will need your order number and email address to begin through our online returns portal.
  2. Select Reason & Action: Choose whether you would like a refund or an exchange for a different size. Providing a reason for the return helps us improve our products and customer service.
  3. Receive Authorization & Instructions: Once your request is submitted and approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package. Important: Returns sent without an RMA number may be delayed or refused.
  4. Ship Your Return: Carefully pack the unworn clogs in their original box, if possible, and place them inside a protective shipping box. We strongly recommend using a tracked and insured shipping service and retaining your proof of postage until the process is complete. Return shipping costs are the responsibility of the customer, except in cases where an error was made on our part (e.g., wrong item shipped).
  5. Our Inspection & Completion: Once we receive your return, our team will inspect the items to ensure they meet our return conditions. Upon successful inspection, we will process your refund to the original payment method or ship out your exchange item. Please allow a standard processing time for the refund to appear in your account after it is issued.

Conditions & Important Exceptions

  • Final Sale Items: Certain items, such as those marked “Final Sale,” purchased during major promotions, or clearly discounted due to minor imperfections, are not eligible for return or exchange unless defective.
  • Non-Returnable Items: For health and safety reasons, we cannot accept returns on worn clogs, or items that are damaged due to customer use, altered, or not in their original condition.
  • International Returns: Customers returning items from outside our primary shipping region may be responsible for any applicable customs duties, taxes, or fees associated with the return shipment. These are not refundable by Handmade Clog.
  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer service team immediately through the contact form on handmadeclog.com. We will gladly arrange a replacement or refund at no additional cost to you and provide a prepaid return label if required.

Refund Details
Refunds are issued to the original form of payment used for the purchase. The refund will be for the cost of the returned item(s). Please note that original shipping charges are non-refundable unless the return is due to our error. Any duties or taxes paid on international orders are generally non-refundable, as these are fees levied by your local government.

Exchanges
We are happy to facilitate exchanges for a different size, subject to stock availability. If the desired size for an exchange is not available, we will process a refund instead. We do not charge additional fees for processing a standard size exchange, but customers are responsible for the return shipping cost of the original item and any new shipping charges for the replacement.

Data Protection
The information you provide during the return process (such as your name, order number, and reason for return) is collected solely to administer your return efficiently and improve our service. We handle this data in accordance with our overarching Privacy Policy.

Policy Updates
Handmade Clog reserves the right to update or modify this Return & Exchange Policy at any time. Any changes will be effective immediately upon posting the revised policy on handmadeclog.com. We encourage you to review this policy periodically.

Questions?
If you have any questions about this policy or need assistance with a return that is not covered here, our customer service team is ready to help. The fastest way to reach us is through the contact form available on our website. We are committed to resolving any issues promptly and to your satisfaction.

Thank you for choosing Handmade Clog.